orders, shipping and returns

There are two official online stores: one for European countries (miriamquevedo.com) and another for the United States (miriamquevedo.com/us/).
In Europe, we offer international shipping to various countries, so please check the list of eligible specific countries for shipping here or during the checkout process.

If you have any questions, contact us at [email protected].

Yes, the online store has a policy that allows returns and exchanges within a certain period. Please refer to our Shipping Policy page or contact us at [email protected] for detailed information about our return and exchange policy.

Please accept our sincere apologies for any inconvenience caused by the discontinuation of certain products. Our range of products is constantly evolving to offer you the best in hair and skin care. Sometimes, we are forced to discontinue certain references or reformulate the original version.

Discontinuing a product is not a decision we take lightly but depends on the overall success of that reference or the need for space for new innovative treasures. If you would like to know which product from our current range can be used as an alternative, please do not hesitate to contact us at [email protected] or request a free virtual consultation with one of our Hair & Skin Therapists by clicking here.

If a product is out of stock, it will be indicated on its product page, and the option to add it to the cart will be disabled. If you would like to receive an alert via email as soon as the product becomes available again, you can provide your email address in the space provided on the product page.

It may also happen that a product unexpectedly goes out of stock while your order is being processed; in this case, we will notify you by email (from [email protected]) as soon as possible and refund that specific reference.

Only products purchased through miriamquevedo.com or at the points of sale of one of our authorized distributors are guaranteed to be authentic.

Please note that we do not sell products on Amazon.com.

If you have any questions, contact us at [email protected].

To ensure the highest level of quality control, Miriam Quevedo products are distributed and sold exclusively through authorized distributors and sellers. Any product purchased from an unauthorized distributor or seller will not be considered valid by Miriam Quevedo; you assume all responsibility.

If you have any questions, contact us at [email protected].