shipping policy

Spain (Peninsula and Balearic Islands)

  • Orders up to 40 Euros: Shipping Cost 5 Euros.
  • Free Shipping on orders from 40 Euros
  • No delivery to Ceuta, Melilla or Canary Islands.


  • Orders up to 40 Euros: Shipping Cost 5 Euros.
  • Free Shipping on orders from 40 Euros.
  • Madeira Excluded.

France, Germany, Italy, Austria, Denmark, Belgium, Ireland, Holland, Luxembourg, Czech Republic, Poland, Hungary, Monaco, Slovakia, Slovenia, Madeira

  • Orders up to 100 Euros: Shipping Cost 5 Euros.
  • Free Shipping on orders from 100 Euros.

United Kingdom

  • Orders up to 100 Euros: Shipping Cost 7,5 Euros.
  • Free Shipping on orders from 100 Euros.
  • As a result of Brexit, there are changes to consumer rights and all orders shipped to UK will now face additional charges (import VAT at 20%) requested direclty by the transportation company in order to deliver the parcel. 

Finland, Sweden, Romania, Estonia, Latvia, Lithuania, Switzerland, Liechtenstein, Greece, Bulgaria, Croatia

  • Orders up to 100 Euros: Shipping Cost 7,5 Euros.
  • Free Shipping on orders from 100 Euros.

estimated delivery times

Spain (Peninsula and Balearic Islands): 24/72h (business days)

Rest of Europe: 2-4 business days

United States: 1-5 business days


delivery policy

1.  Delivery will be completed when we deliver the Products to the address you gave us, so please make sure that the delivery details you provide are accurate as we cannot be responsible for any delayed or failed deliveries as a result of your error:

(i) It is very important that you provide a delivery address where we can find a person to deliver your order, during the morning or the afternoon.
(ii) It is a must to provide a contact phone.
(iii) We will need a person’s name and an Identification Card Number

 2. Your order will be fulfilled by the estimated delivery date set out in the Shipping Confirmation, unless there is an event outside of our control (please see section 13 below for more information about these events). If we are unable to meet the estimated delivery date because of an event outside of our control, we will contact you with a revised estimated delivery date.

3. Even though our efforts and delivery companies collaborating, some setbacks may occur during the delivery of your order.

4. In order to guarantee a quality service, we adopt all necessary measures to identify the reasons that can cause these situations.

5. In the odd case that your order is not received on sound condition and a visible damage is found (the packaging is damaged or with visible signs that the box has been opened), you should reject it.

Please contact our customer services team using the form on the Contact Us page of our Website  as soon as possible.

6. In the case that package has been considered as "Accepted" at the time in which it sent to the recipient or authorized person but concealed damage has been found, you will have a limit time of 48 hours for notifying to us. Please contact our customer services team using the form on the Contact Us page of our Website  within this period of time.

If you know in advance that you are going to be absent the day of delivery, please notify these details to the authorized person in charge to pick up the package.

7. If you order Products from our Website for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

8. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such laws or regulations.

Please be aware that during peak trading times, your order may take longer to be delivered.


return policy

Please follow the below steps to return your item:
1. Email customer services
Please email our customer services team at [email protected] with your order number, contact information and reason for return or exchange.

2. Return your package by recorded delivery
Upon authorization of your return request. Please us the pre-paid shipping label provided by customer service. Please return your item to us by recorded delivery (you can do this at your local post office).
You’ll need to keep hold of your recorded delivery receipt as proof of postage. Make sure your items are wrapped securely, preferably in the same outer packaging you received them in.

3. We’ll be in touch within 30 working days with your refund, replacement or exchange
Once we’ve got your items, we’ll check they’re unused and sealed – and process the return as quickly as possible. For refunds, we’ll reimburse you using your original payment method. During busy periods, please allow a maximum of 30 working days for processing.

Please note that we can’t refund delivery charges.


cancellation policy

In addition to our returns policy, you have the legal right to cancel your order within three working days from receipt – simply send us a notice of cancellation in writing, and, if you have already received your package, return it unopened. Opened packages will not be accepted. Where items are delivered to a third party, you can also exercise this right, as long as the aforementioned conditions are met.  Your statutory rights are not affected. uses its own cookies for analytical purposes and to personalize the experience of our visitors. They allow us to understand how our customers use the site and what content interests them in order to continuously improve it.

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